Cancellation Policy
1. Order Cancellation Policy
You may request to cancel an order that has not yet shipped. All cancellation requests are subject to review and confirmation based on the current order status.
Submitting a cancellation request does not automatically cancel your order. Once an order has shipped, it cannot be canceled through our order cancellation process.
2. Order Cancellation Eligibility
Orders That Have Not Shipped
You may request cancellation by email or phone. We will review the order's processing and shipping status to determine whether the cancellation can be completed.
Orders That Have Already Shipped
Once an order has shipped, it cannot be canceled through the cancellation process, even if the package has not yet been delivered. Please wait for delivery and then refer to our Return, Exchange & Refund Policy to determine whether your order qualifies for a return or refund.
Nothing in this policy limits any rights you may have under applicable law.
3. How to Request an Order Cancellation
Please contact us as soon as possible using one of the following methods:
To help us locate your order, please provide:
- Your order number.
- The name and email address used when placing the order.
- The product details.
- A payment receipt or transaction reference, if needed.
Please do not send your full payment card number, card security code, or other unnecessary sensitive payment information by email.
We recommend submitting your request as early as possible so we can review it before shipment.
4. Cancellation Review and Confirmation
After receiving your request, our customer service team will review the current order status.
If the order has not shipped and the cancellation can be accommodated, we will process the cancellation and notify you of the result as soon as reasonably possible.
If the order has already shipped or cannot be canceled, we will explain the situation and provide information about the applicable next steps.
Please wait for our confirmation before assuming that your order has been canceled.
5. Refunds for Canceled Orders
If your cancellation request is approved and payment has already been collected, we will initiate the refund within 1–3 business days after the cancellation is confirmed.
Refunds will be returned to the original payment method used for the purchase and credited to the original payment account.
Please note that refund processing and the actual receipt of funds are separate steps. Although we initiate the refund within 1–3 business days, the time it takes for the funds to appear in your account depends on your bank, credit card issuer, or other payment service provider.
Refunds will be processed in accordance with our Return, Exchange & Refund Policy and applicable laws. We will not impose undisclosed cancellation fees.
6. Orders That Have Already Shipped
Orders that have already shipped cannot be canceled through the cancellation process. Please wait for the item to be delivered and then review our Return, Exchange & Refund Policy to determine whether it qualifies for a return or refund.
Any return request must follow the applicable return conditions, procedures, and timelines stated in that policy, subject to any rights provided by applicable law.
7. Order Processing and Shipping Status
Orders typically require 1–3 business days to process. Our daily order cutoff time is 6:00 PM Eastern Time (ET). Order processing time is separate from shipping time.
Because an order may ship while a cancellation request is being reviewed, please contact us promptly if you wish to cancel. Cancellation eligibility depends on the actual order status, not solely on whether the package has been delivered.
8. Contact Us
If you have questions about this Cancellation Policy or need assistance with a cancellation request, please contact us using the information below.
Address: 2903 N Perkins Rd #A101, Stillwater, OK 74075, United States
Telephone: +1 (405) 612-7843
Email address: assist@tavileiraveris.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (ET)