Refund policy

We are committed to providing a clear and transparent shopping experience for our customers. This policy explains the return, exchange, shipping fee, product quality, and refund procedures for furniture purchased through our website and delivered within the United States.

1. Return and Exchange Window

We offer a 40-calendar-day return and exchange service starting from the date your order is delivered.

  • Return or exchange requests must be submitted within 40 calendar days of delivery.
  • Contact our customer service team by email or phone with your order number, product details, and reason for the request.
  • All requests are subject to review and approval.
  • Once your return is approved, follow the return instructions provided by our customer service team and keep your shipping receipt and tracking information.

Requests submitted outside the 40-day window may not qualify for our voluntary return service. This limitation does not affect any rights or remedies available under applicable law.

2. Return Eligibility

For voluntary returns, we assess the condition of the item and the reason for the return.

  • The item should be in reasonable original condition without significant damage caused by the customer.
  • Please retain the original packaging, hardware, accessories, and instruction manuals whenever possible.
  • Proof of purchase or a valid order number is required.
  • Furniture must be packaged appropriately for safe return transportation.

Items that have been opened, assembled, or handled are not automatically excluded from all return or warranty rights. Items showing signs of use, missing components, or customer-caused damage may require additional inspection. Any decision regarding eligibility or refund adjustments will be based on the actual condition of the item and applicable law.

Products that arrive defective, damaged during transportation, or different from what was ordered will be reviewed separately from voluntary returns.

3. How to Request a Return or Exchange

Step 1: Contact Customer Service

Email: assist@tavileiraveris.com

Phone: +1 (405) 612-7843

Step 2: Provide Your Order Information

Please include:

  • Your order number.
  • The product name and quantity.
  • The reason for the return or exchange.
  • Photos or videos, if the item is defective, damaged, or incorrect.

Step 3: Wait for Review

Our customer service team will review your request and provide the decision, return instructions, shipping method, and applicable fees.

Step 4: Ship the Item Back

After approval, follow the confirmed shipping instructions. For large furniture, please obtain confirmation before arranging freight transportation or pickup to avoid unexpected shipping charges.

Step 5: Inspection and Resolution

Once the returned item arrives at the designated return location, we will inspect its condition and included components before processing the approved refund or exchange.

4. Large Furniture Return Shipping Costs

Some furniture items are too large or heavy for standard parcel services and may require freight shipping, truck transportation, or scheduled pickup.

4.1 Return Shipping Estimates Before Purchase

For furniture that requires special transportation, we will provide an applicable return shipping amount or reasonable estimate before purchase, together with the conditions under which the estimate applies.

The estimate may be calculated using the following method:

Estimated return shipping cost = Carrier transportation quote + necessary pickup fees + necessary special handling or transportation charges.

The estimate will be based on factors such as:

  • Packaged dimensions and weight.
  • The return route and applicable ZIP codes.
  • The carrier's transportation quote.
  • Necessary pickup, handling, or special transportation services.

Where costs vary by product or destination, we will provide a relevant price range or a usable calculation method based on the product specifications and ZIP code before purchase. Customers should be able to review the applicable estimate before placing an order, rather than receiving the first cost quote only after requesting a return.

Any actual charge must follow the pricing or calculation method disclosed in advance. Additional charges must be clearly disclosed and comply with applicable law.

4.2 Voluntary Returns

If you return an item for personal reasons, such as a change of mind, a change in style preference, or selecting the wrong size, you are responsible for the reasonable return shipping costs disclosed before purchase and applicable to your item.

If we arrange the return shipment or deduct the shipping cost from your refund, we will explain the applicable amount and calculation method according to the previously disclosed terms.

We do not impose undisclosed restocking fees, replenishment fees, or other additional return handling charges.

4.3 Defective, Damaged, or Incorrect Items

If an item is verified to be defective, damaged during transportation, inconsistent with the order, or incorrectly supplied, we will cover reasonable and necessary return shipping costs, including applicable return shipping labels and necessary pickup fees.

No return handling fee or restocking fee will be charged for these verified cases.

Refunds of original delivery charges will be determined according to the scope of the return, the circumstances of the case, and applicable law. We will clearly explain the applicable refund amount.

5. Refund Method and Processing Time

5.1 Refunds for Approved Returns

For approved commercial returns, we will initiate the refund within 1–3 business days after receiving and inspecting the returned item.

Refunds will generally be processed through the original payment processor and returned to the payment method used for the purchase.

5.2 Refund Amount

The refund amount will be determined by the product condition, reason for return, and applicable fees.

  • Eligible returned products will be refunded based on the amount actually paid for the products.
  • For voluntary returns, return shipping costs disclosed before purchase may be charged to the customer or deducted from the refund according to the disclosed terms.
  • Reasonable return shipping costs for verified defective, damaged, or incorrectly supplied items will be covered by us.
  • Refunds of original delivery charges will depend on the circumstances and applicable law.

All deductions must have a clear basis and comply with this policy and applicable law. Undisclosed or unlawful charges will not be deducted from refunds.

5.3 Refund Posting Time

Initiating a refund does not mean the funds will appear in your account immediately. The actual posting time depends on your bank, credit card issuer, or other payment service provider.

We will initiate eligible refunds within the stated processing period, but we cannot guarantee the date on which a financial institution will complete the transaction.

If your refund has not appeared within your payment provider's usual processing period, please contact the provider or reach out to us for assistance.

5.4 Order Cancellation Refunds

If your order has not shipped, you may contact customer service to request cancellation. The request will be reviewed based on the order's processing and shipping status.

For cancellation requests that we confirm and accept, we will initiate the applicable refund within 1–3 business days after cancellation confirmation, unless applicable law requires earlier processing.

If the order has already shipped or cannot be intercepted, the request may need to be handled through the return process. Applicable legal requirements will take precedence.

6. Product Quality and Defective Items

If your item arrives defective, damaged during transportation, materially different from its description, or incorrect, please contact customer service and provide your order number, a description of the issue, and relevant photos or videos.

After reviewing the issue, we will provide an appropriate resolution based on the circumstances and applicable law. Available remedies may include:

  • Repair at no charge.
  • Replacement of the affected product or component.
  • A refund where required or permitted by applicable law.
  • Other remedies available under applicable law.

We will not require customers to pay costs that we are legally responsible for covering in connection with an eligible repair, replacement, or return.

Product quality protections and applicable time limits vary depending on state law, product type, and transaction circumstances. This policy does not establish a single statutory warranty period for all furniture purchases in the United States or limit any rights available under applicable law.

If a specific product includes an additional limited warranty, its coverage period, start date, scope, and exclusions will be disclosed separately.

7. Complaints and Customer Support

If you have concerns about product quality, a return decision, a refund amount, or our after-sales service, you may submit a complaint by email or phone.

Please provide your order number, a description of the issue, and any relevant supporting information.

We will review complaints carefully and provide a response or update within a reasonable time. If additional investigation or documentation is required, we will explain the next steps.

This process does not limit your right to pursue any other remedies available under applicable law.

8. Exchanges

You may request an exchange within 40 calendar days of delivery.

Please provide your order number, the original product details, the reason for the exchange, and information about the replacement item you prefer. Exchanges are subject to review and replacement availability.

  • Voluntary exchanges: You are responsible for applicable return shipping costs disclosed before purchase.
  • Defective, damaged, or incorrect items: We will cover reasonable and necessary return shipping costs after verifying the issue.
  • Unavailable replacement items: We will discuss an appropriate alternative, subject to applicable law.

Please wait for confirmation from customer service before returning the original item.

9. Contact Us

For return, exchange, refund, or product quality inquiries, please contact our customer service team.

Address: 2903 N Perkins Rd #A101, Stillwater, OK 74075, United States
Telephone: +1 (405) 612-7843
Email address: assist@tavileiraveris.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (ET)